GOHIGHLEVEL ANSWERS & PROMPTS: PLAYBOOK T01 · VOICE AI & PHONE
AUTHOR: DANIEL HALLMAN
KEYWORD: VOICE
What Usually Happens
Callers on speakerphone or driving in a truck pause for half a second to think of their zip code or street address, and an overly aggressive voice bot immediately talks over them.
How We Fix It in HighLevel
Tune your silence/endpointing timer to 400ms–500ms so callers can take a natural breath, write prompts in short conversational sentences with commas, and never stack two questions in the same turn.
3-Step Implementation Checklist
- Adjust the Voice AI endpointing / pause sensitivity timer to 400ms–500ms so brief cell-phone audio drops don't trigger a premature bot reply.
- Rewrite every prompt step so the bot asks one clear question at a time ('What street address is the repair at?' instead of asking for name, address, and email together).
- Keep spoken responses under 25 words so if a caller does barge in, the bot yields immediately.
MODE: AGENT PROMPT
PASTE THIS PROMPT INTO CLAUDE CODE, CURSOR, CHATGPT, OR YOUR GHL ASSISTANT
SAFE READ-FIRST WORKFLOW
Tune our GoHighLevel Voice AI agent so it stops interrupting callers who are calling from noisy cell phones or trucks: 1. Set the silence/pause detection threshold to 450ms so callers can pause while reading out an address or phone number. 2. Audit the Voice AI prompt to split any compound multi-part questions into single-question turns under 22 words. 3. Add natural comma pauses before reading back phone numbers or appointment times.
RUN WITH OUR GHL-TOOLS MCP SERVER OR RUST CLI (DANIELHALLMAN.COM/MCP)
SUPPORTS --DRY-RUN PREVIEW
# 1. MCP Tool Call (ghl-agency-mcp)
{
"tool": "voice_ai_tune_vad",
"arguments": {
"location_id": "<YOUR_LOCATION_ID>",
"endpointing_ms": 450,
"max_words_per_turn": 22,
"dry_run": true
}
}
# 2. Or run via ghl-crm Rust CLI
ghl-crm doctor --location-id <YOUR_LOCATION_ID> --pillar voice_sms_prompts
Similar GoHighLevel Questions & Fixes
PLAYBOOK T11 · Voice AI & Phone
How do you make GoHighLevel Voice AI calls feel fast and natural without awkward pauses?
Keep every spoken response under 25 words, strip all markdown bullets from the voice prompt, and pair a 4-second DTMF greeting with a low-latency SIP bridge when sub-second response times are needed.
PLAYBOOK T11 · Voice AI & PhoneHow do you fix Voice AI mispronouncing local names and set up warm call transfers in GoHighLevel?
Add local street names and trade acronyms (like HVAC, PEX, or SEER) to a pronunciation dictionary instead of spelling words strangely in the prompt, and use a 15-second warm transfer with fallback.
PLAYBOOK T11 · Voice AI & PhoneHow do you make GoHighLevel Voice AI navigate external phone menus with touch-tones?
Configure pre-programmed DTMF dial strings with pause commas (e.g. `,1,2`) on known transfer numbers so the transfer bridges directly to the target extension instead of talking to an automated IVR.
PLAYBOOK T09 · Voice AI & PhoneHow do you use GoHighLevel Voice AI with an existing office desk phone without swapping your main number?
Keep the business's main number on Google Business Profile so the front desk rings first for 15 seconds, then use Conditional Call Forwarding (*71) to roll unanswered and after-hours calls to your GoHighLevel Voice AI number.
RUN THIS IN 30 SECONDS · GHL-TOOLS MCP + OPERATOR COMMUNITY
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Connect Claude Code, Cursor, or OpenAI Codex to our ghl-tools MCP Server & Rust CLI for 30-second sub-account doctor checks, --dry-run previews, and snapshot diffs—or start/upgrade your GoHighLevel plan through our partner link to unlock up to $612+ in implementation kits (including Voice, Conversation & Knowledge Base Kit ($47)) and our weekly live engineering clinics.