GOHIGHLEVEL ANSWERS & PROMPTS: PLAYBOOK T11 · VOICE AI & PHONE
AUTHOR: DANIEL HALLMAN
KEYWORD: VOICE
PLAYBOOK T11 · Voice AI & Phone KEYWORD: VOICE

How do you fix Voice AI mispronouncing local names and set up warm call transfers in GoHighLevel?

Answer: Add local street names and trade acronyms (like HVAC, PEX, or SEER) to the Voice AI pronunciation dictionary instead of spelling words phonetically in the prompt, and configure a 15 second warm transfer with fallback.

Tags: #voice-ai #call-routing #ai-prompts #phone-numbers
STEP-BY-STEP INSTRUCTIONS + ANNOTATED GHL SCREENSHOTS

Steps in GoHighLevel

  1. STEP 1
    Add Custom Pronunciations in Voice Settings: In AI Agents > Voice AI > Voice Settings, add local city names, owner names, and trade acronyms (PEX, BTU, SEER, GFCI) to the pronunciation dictionary.
    REAL GHL SCREEN · AI AGENTS > VOICE AI ANNOTATED GHL SCREENSHOT
    Annotated GoHighLevel AI Agents screenshot showing AI Agents menu, Voice AI tab, and + Create Agent button
    1Click AI Agents in Left Sidebar 2Select Voice AI Tab 3Click + Create Agent or Agent List
  2. STEP 2
    Enable Warm Transfer Whisper: In AI Agents > Voice AI > Agent Actions > Call Transfer, enable Whisper Message and enter Incoming caller {{contact.first_name}} calling about {{custom_values.issue_summary}}, press 1 to accept.
    REAL GHL SCREEN · SETTINGS > PHONE SYSTEM ANNOTATED GHL SCREENSHOT
    Annotated GoHighLevel Settings Phone System screenshot showing Phone System menu, Phone numbers and Additional Settings tabs, and Phone System Settings button
    1Open Settings > Phone System 2Check Phone Numbers & Additional Settings 3Open Phone System Settings
  3. STEP 3
    Set a 15-Second Transfer Fallback: In AI Agents > Voice AI > Agent Actions > Call Transfer, set Transfer Timeout to 15 seconds so unanswered transfers return to the agent to book a callback slot.
    REAL GHL SCREEN · REPORTING > CALL REPORT ANNOTATED GHL SCREENSHOT
    Annotated GoHighLevel Call Report screenshot showing Call Report tab, Tracking Number filter, and First-Time Calls vs. Missed breakdown
    1Click Call Report Top Tab 2Filter by Tracking Number & Date 3Check First-Time Calls vs. Missed
MODE: AGENT PROMPT
PASTE INTO CLAUDE CODE, CURSOR, CHATGPT, OR GOHIGHLEVEL ASK AI AGENT PROMPT 
Configure custom pronunciation rules and safe warm transfers for our GoHighLevel Voice AI receptionist:
1. Build a phonetic pronunciation dictionary for our local service cities, owner names, and industry acronyms so the voice engine pronounces them naturally.
2. Replace blind call transfers with a 15-second Whisper Warm Transfer ("Press 1 to take this call from {{contact.first_name}}").
3. Add a fallback rule so if no human answers within 15 seconds, the receptionist apologizes warmly and texts the caller a direct booking link.
Cause
  • Nothing gives away an AI receptionist faster than mispronouncing a town name or trade term
  • or dropping a live caller into dead air when a blind transfer goes unanswered.
GoHighLevel Configuration
  • Load phonetic pronunciations for local cities and trade terms, brief the receiving rep with a 5-second whisper summary during transfer
  • and pull the caller back if the rep doesn't answer within 15 seconds.
MENU PATH REFERENCE

GoHighLevel Menu Paths

Step Menu Path in GHL Action
Step 1 AI Agents > Voice AI > Voice Settings Add local city names, owner names, and trade acronyms (PEX, BTU, SEER, GFCI) to the pronunciation dictionary.
Step 2 AI Agents > Voice AI > Agent Actions > Call Transfer Enable Whisper Message and enter Incoming caller {{contact.first_name}} calling about {{custom_values.issue_summary}}, press 1 to accept.
Step 3 AI Agents > Voice AI > Agent Actions > Call Transfer Set Transfer Timeout to 15 seconds so unanswered transfers return to the agent to book a callback slot.
Fixing Trade Word Pronunciations and Setting Up Warm Call Transfers in GoHighLevel
VISUAL PLAYBOOK · PLAYBOOK T11 (VOICE AI & PHONE) Back to Annotated GHL Screenshots ↑
DEFAULT SETUP VS. AUTOMATED WORKFLOW

Operational Comparison

After-Hours & Missed Call Capture
Voicemail Hang-Ups: 78% Lost
15s Timeout + Voice AI: <5% Lost
Qualified Jobs Booked 24/7
Manual Callback Next Morning
Live Voice AI + Instant SMS Link

Related Questions

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