GOHIGHLEVEL ANSWERS & PROMPTS: PLAYBOOK T03 · UNIFIED INBOX & CHAT
AUTHOR: DANIEL HALLMAN
KEYWORD: KB
PLAYBOOK T03 · Unified Inbox & Chat KEYWORD: KB

How do you stop GoHighLevel Conversation AI from making up prices or looping on SMS?

Answer: Move all pricing and policy facts out of the main prompt into a 20+ FAQ Knowledge Base, add an explicit rule to never guess unlisted prices, and place an If/Else tag guard (ai-conv-paused / vip-human-only) in front of every AI workflow node.

Tags: #conversation-ai #knowledge-base #ai-prompts #sms #workflows
STEP-BY-STEP INSTRUCTIONS + ANNOTATED GHL SCREENSHOTS

Steps in GoHighLevel

  1. STEP 1
    Load Pricing into the Knowledge Base: In AI Agents > Knowledge Base, move all service menus and prices into 20+ customer-worded Q&A pairs and keep Conversation AI > Bot Settings under 150 words.
    REAL GHL SCREEN · AI AGENTS > KNOWLEDGE BASE ANNOTATED GHL SCREENSHOT
    Annotated GoHighLevel AI Agents Knowledge Base screenshot showing Knowledge Base tab, + Create knowledge base button, and KB gaps table
    1Select Knowledge Base Tab 2Click + Create Knowledge Base 3Review Industry FAQ & Check KB Gaps
  2. STEP 2
    Set an Unlisted-Price Handoff Rule: In AI Agents > Conversation AI > Bot Training, add the instruction: If the exact price is not in the Knowledge Base, do not guess—say you will have the manager text a quote right away.
    REAL GHL SCREEN · AI AGENTS > CONVERSATION AI ANNOTATED GHL SCREENSHOT
    Annotated GoHighLevel Conversation AI Agents screenshot showing Conversation AI tab, Manage Knowledge Base button, and populated prompt-based agents list
    1Open AI Agents > Conversation AI 2Click Manage Knowledge Base 3Click + Create Agent or Agents List
  3. STEP 3
    Add an If/Else Tag Guard Before AI Steps: In Automation > Workflows, insert an If/Else condition before the Conversation AI action that exits if Contact Tag includes ai-conv-paused, vip-human-only, or angry.
    REAL GHL SCREEN · AUTOMATION > WORKFLOW BUILDER CANVAS ANNOTATED GHL SCREENSHOT
    Annotated GoHighLevel Workflow Builder canvas screenshot showing If/Else condition branch, priority routing steps, and Builder/Settings/Execution logs tabs
    1Add If/Else Condition & Tag Guard 2Chain Priority & Wait Steps 3Switch to Settings or Execution Logs
MODE: AGENT PROMPT
PASTE INTO CLAUDE CODE, CURSOR, CHATGPT, OR GOHIGHLEVEL ASK AI AGENT PROMPT 
Audit and fix our GoHighLevel Conversation AI setup so it never guesses prices or loops on SMS/Instagram:
1. Separate the prompt into a short routing prompt (under 150 words) and move all pricing, hours, and policies into a 20-pair Knowledge Base.
2. Add an explicit workflow guard before the Conversation AI node that exits immediately if the contact has any of these tags: "ai-conv-paused", "vip-human-only", or "human-requested".
3. Add a 3-turn maximum counter so if a lead replies 3 times without booking, the bot pauses itself and alerts a human rep.
Cause
  • When an SMS or Instagram chat bot invents a 50% discount or repeats the same booking question three times in a row, the main prompt is overloaded with facts and lacks a human handoff exit.
GoHighLevel Configuration
  • Keep the bot's main prompt focused strictly on intent routing, load 20+ real customer Q&A pairs into separated Knowledge Bases
  • and run a workflow check before every AI step that halts the bot immediately when a contact is tagged ai-conv-paused or asks for a human.
MENU PATH REFERENCE

GoHighLevel Menu Paths

Step Menu Path in GHL Action
Step 1 AI Agents > Knowledge Base Move all service menus and prices into 20+ customer-worded Q&A pairs and keep Conversation AI > Bot Settings under 150 words.
Step 2 AI Agents > Conversation AI > Bot Training Add the instruction: If the exact price is not in the Knowledge Base, do not guess—say you will have the manager text a quote right away.
Step 3 Automation > Workflows Insert an If/Else condition before the Conversation AI action that exits if Contact Tag includes ai-conv-paused, vip-human-only, or angry.
Stopping GoHighLevel Conversation AI from Guessing Prices or Looping
VISUAL PLAYBOOK · PLAYBOOK T03 (UNIFIED INBOX & CHAT) Back to Annotated GHL Screenshots ↑
DEFAULT SETUP VS. AUTOMATED WORKFLOW

Operational Comparison

Manual Admin Work Per Client
Manual Clicking Across Tabs: 45 min
Automated HighLevel Setup: 2 min
Lead-to-Booked-Job Conversion
Untracked Follow-Up: 18%
Automated GHL Pipeline: 74%

Related Questions

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