GOHIGHLEVEL ANSWERS & PROMPTS: PLAYBOOK T03 · UNIFIED INBOX & CHAT
AUTHOR: DANIEL HALLMAN
KEYWORD: KB
What Usually Happens
When an SMS or Instagram chat bot invents a 50% discount or repeats the same booking question three times in a row, the main prompt is overloaded with facts and lacks a human handoff exit.
How We Fix It in HighLevel
Keep the bot's main prompt focused strictly on intent routing, load 20+ real customer Q&A pairs into separated Knowledge Bases, and run a workflow check before every AI step that halts the bot immediately when a contact is tagged `ai-conv-paused` or asks for a human.
3-Step Implementation Checklist
- Strip service menus and prices out of the main Conversation AI prompt and load them as 20+ exact customer-worded Q&A pairs in the Knowledge Base.
- Add a strict fallback rule: 'If the exact price or answer is not in the Knowledge Base, do not guess—say you will have the manager text an exact quote right away.'
- Add an If/Else workflow guard before the AI action node that stops the bot if the contact has tags `ai-conv-paused`, `vip-human-only`, or `angry`.
MODE: AGENT PROMPT
PASTE THIS PROMPT INTO CLAUDE CODE, CURSOR, CHATGPT, OR YOUR GHL ASSISTANT
SAFE READ-FIRST WORKFLOW
Audit and fix our GoHighLevel Conversation AI setup so it never guesses prices or loops on SMS/Instagram: 1. Separate the prompt into a short routing prompt (under 150 words) and move all pricing, hours, and policies into a 20-pair Knowledge Base. 2. Add an explicit workflow guard before the Conversation AI node that exits immediately if the contact has any of these tags: "ai-conv-paused", "vip-human-only", or "human-requested". 3. Add a 3-turn maximum counter so if a lead replies 3 times without booking, the bot pauses itself and alerts a human rep.
RUN WITH OUR GHL-TOOLS MCP SERVER OR RUST CLI (DANIELHALLMAN.COM/MCP)
SUPPORTS --DRY-RUN PREVIEW
# 1. MCP Tool Call (ghl-crm-mcp)
{
"tool": "kb_audit_and_guard",
"arguments": {
"location_id": "<YOUR_LOCATION_ID>",
"min_faq_pairs": 20,
"pause_tags": ["ai-conv-paused", "vip-human-only", "angry"],
"dry_run": true
}
}
# 2. Or run via ghl-crm Rust CLI
ghl-crm doctor --location-id <YOUR_LOCATION_ID> --pillar voice_sms_prompts
Similar GoHighLevel Questions & Fixes
PLAYBOOK T03 · Unified Inbox & Chat
How do you stop GoHighLevel chat bots from replying after a customer texts STOP?
Trigger HighLevel DND immediately on opt-out keywords (STOP, CANCEL, UNSUBSCRIBE) and place an `ai-conv-paused` tag check before every Conversation AI workflow step.
PLAYBOOK T20 · Unified Inbox & ChatHow do you run Instagram and Facebook Comment-to-DM natively inside GoHighLevel's Unified Inbox?
Use HighLevel's built-in 'User Comments on a Post' workflow trigger to reply publicly to the comment and send an instant Instagram or Facebook DM—keeping every reply inside one Unified Conversations Inbox.
PLAYBOOK T11 · Voice AI & PhoneHow do you make GoHighLevel Voice AI calls feel fast and natural without awkward pauses?
Keep every spoken response under 25 words, strip all markdown bullets from the voice prompt, and pair a 4-second DTMF greeting with a low-latency SIP bridge when sub-second response times are needed.
PLAYBOOK T10 · Workflows & AutomationHow do you format data and run math in GoHighLevel Workflows without paying for n8n or Make?
Use HighLevel's built-in Format Data, Math Operation, Goal Events, and Inbound/Outbound Webhook steps inside a single native workflow so contact history and error logs stay in one place.
RUN THIS IN 30 SECONDS · GHL-TOOLS MCP + OPERATOR COMMUNITY
Want your AI agent to inspect and build this inside GoHighLevel automatically?
Connect Claude Code, Cursor, or OpenAI Codex to our ghl-tools MCP Server & Rust CLI for 30-second sub-account doctor checks, --dry-run previews, and snapshot diffs—or start/upgrade your GoHighLevel plan through our partner link to unlock up to $612+ in implementation kits (including Voice, Conversation & Knowledge Base Kit ($47)) and our weekly live engineering clinics.