GOHIGHLEVEL ANSWERS & PROMPTS: PLAYBOOK T03 · UNIFIED INBOX & CHAT
AUTHOR: DANIEL HALLMAN
KEYWORD: INBOX
PLAYBOOK T03 Unified Inbox & Chat AGENT PROMPT + GHL MCP

How do you stop GoHighLevel chat bots from replying after a customer texts STOP?

Short Answer: Trigger HighLevel DND immediately on opt-out keywords (STOP, CANCEL, UNSUBSCRIBE) and place an `ai-conv-paused` tag check before every Conversation AI workflow step.

What Usually Happens

When a contact texts STOP or 'Take me off your list', an unguarded AI workflow can fire one more conversational reply ('Sorry to see you go!'), violating carrier 10DLC rules and risking number suspension.

How We Fix It in HighLevel

Create a dedicated Opt-Out Guard workflow triggered on inbound opt-out keywords and natural phrases ('stop texting me', 'wrong number') that enables DND for SMS, applies `ai-conv-paused`, and removes the contact from all active workflows.

3-Step Implementation Checklist

  1. Create a workflow triggered on Customer Replied containing `STOP`, `UNSUBSCRIBE`, `CANCEL`, `wrong number`, or `remove me`.
  2. Add three immediate actions: Enable DND for SMS/Calls, Add Tag `ai-conv-paused`, and Remove from All Workflows.
  3. In every Conversation AI workflow, check `Tag does not contain ai-conv-paused` and `DND is not enabled` right before the AI reply action.
MODE: AGENT PROMPT
PASTE THIS PROMPT INTO CLAUDE CODE, CURSOR, CHATGPT, OR YOUR GHL ASSISTANT SAFE READ-FIRST WORKFLOW
Audit all SMS and Conversation AI workflows in our GoHighLevel sub-account for strict opt-out compliance:
1. Verify that an Opt-Out Guard workflow immediately sets DND, adds tag "ai-conv-paused", and removes the contact from all workflows when they text STOP, CANCEL, UNSUBSCRIBE, or "remove me".
2. Inspect every workflow with a Conversation AI or automated SMS action to confirm it checks for DND = false and tag != "ai-conv-paused" before sending.
3. Ensure zero follow-up messages fire after the standard carrier opt-out confirmation.
Stopping GoHighLevel Chat Bots from Replying After Customers Text STOP
ARCHITECTURE DIAGRAM · PLAYBOOK T03 (UNIFIED INBOX & CHAT) View in Full GoHighLevel Hub →

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