GOHIGHLEVEL ANSWERS & PROMPTS: PLAYBOOK T03 · UNIFIED INBOX & CHAT
AUTHOR: DANIEL HALLMAN
KEYWORD: INBOX
PLAYBOOK T03 · Unified Inbox & Chat KEYWORD: INBOX

How do you stop GoHighLevel chat bots from replying after a customer texts STOP?

Answer: Trigger HighLevel Enable DND immediately on opt-out keywords (STOP, CANCEL, UNSUBSCRIBE) and place an ai-conv-paused tag check before every Conversation AI workflow step.

Tags: #conversation-ai #sms #compliance #a2p-10dlc #workflows
STEP-BY-STEP INSTRUCTIONS + ANNOTATED GHL SCREENSHOTS

Steps in GoHighLevel

  1. STEP 1
    Trigger on Opt-Out Phrases: In Automation > Workflows, create a workflow triggered on Customer Replied containing STOP, UNSUBSCRIBE, CANCEL, wrong number, or remove me.
    REAL GHL SCREEN · AUTOMATION > WORKFLOW BUILDER CANVAS ANNOTATED GHL SCREENSHOT
    Annotated GoHighLevel Workflow Builder canvas screenshot showing If/Else condition branch, priority routing steps, and Builder/Settings/Execution logs tabs
    1Add If/Else Condition & Tag Guard 2Chain Priority & Wait Steps 3Switch to Settings or Execution Logs
  2. STEP 2
    Enable DND and Pause AI: In Automation > Workflows, add three immediate actions: Enable/Disable DND (Enable DND for SMS & Calls), Add Contact Tag (ai-conv-paused), and Remove from Workflow (All Workflows).
    REAL GHL SCREEN · AUTOMATION > WORKFLOWS ANNOTATED GHL SCREENSHOT
    Annotated GoHighLevel Automation Workflows screenshot showing Automation sidebar item, + Create Workflow button, and Global Workflow Settings
    1Click Automation in Left Menu 2Click + Create Workflow or Build with AI 3Check Global Workflow Settings
  3. STEP 3
    Guard Every AI Reply Node: In Automation > Workflows, place an If/Else check (Tags does not include ai-conv-paused and DND is not enabled) directly above every Conversation AI action.
    REAL GHL SCREEN · WORKFLOW > SETTINGS (RE-ENTRY & STOP ON RESPONSE) ANNOTATED GHL SCREENSHOT
    Annotated GoHighLevel Workflow Settings screenshot showing Settings tab, Allow re-entry toggle, and Stop on response toggle
    1Open Workflow Settings Tab 2Toggle Allow Re-entry Rules 3Enable Stop on Response
MODE: AGENT PROMPT
PASTE INTO CLAUDE CODE, CURSOR, CHATGPT, OR GOHIGHLEVEL ASK AI AGENT PROMPT 
Audit all SMS and Conversation AI workflows in our GoHighLevel sub-account for strict opt-out compliance:
1. Verify that an Opt-Out Guard workflow immediately sets DND, adds tag "ai-conv-paused", and removes the contact from all workflows when they text STOP, CANCEL, UNSUBSCRIBE, or "remove me".
2. Inspect every workflow with a Conversation AI or automated SMS action to confirm it checks for DND = false and tag != "ai-conv-paused" before sending.
3. Ensure zero follow-up messages fire after the standard carrier opt-out confirmation.
Cause
  • When a contact texts STOP or 'Take me off your list', an unguarded AI workflow can fire one more conversational reply ('Sorry to see you go!'), violating carrier 10DLC rules and risking number suspension.
GoHighLevel Configuration
  • Create a dedicated Opt-Out Guard workflow triggered on inbound opt-out keywords and natural phrases ('stop texting me', 'wrong number') that enables DND for SMS, applies ai-conv-paused
  • and removes the contact from all active workflows.
MENU PATH REFERENCE

GoHighLevel Menu Paths

Step Menu Path in GHL Action
Step 1 Automation > Workflows Create a workflow triggered on Customer Replied containing STOP, UNSUBSCRIBE, CANCEL, wrong number, or remove me.
Step 2 Automation > Workflows Add three immediate actions: Enable/Disable DND (Enable DND for SMS & Calls), Add Contact Tag (ai-conv-paused), and Remove from Workflow (All Workflows).
Step 3 Automation > Workflows Place an If/Else check (Tags does not include ai-conv-paused and DND is not enabled) directly above every Conversation AI action.
Stopping GoHighLevel Chat Bots from Replying After Customers Text STOP
VISUAL PLAYBOOK · PLAYBOOK T03 (UNIFIED INBOX & CHAT) Back to Annotated GHL Screenshots ↑
DEFAULT SETUP VS. AUTOMATED WORKFLOW

Operational Comparison

Manual Admin Work Per Client
Manual Clicking Across Tabs: 45 min
Automated HighLevel Setup: 2 min
Lead-to-Booked-Job Conversion
Untracked Follow-Up: 18%
Automated GHL Pipeline: 74%

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