GOHIGHLEVEL ANSWERS & PROMPTS: PLAYBOOK T07 · REPUTATION & LOCAL LISTINGS
AUTHOR: DANIEL HALLMAN
KEYWORD: LISTINGS
PLAYBOOK T07 · Reputation & Local Listings KEYWORD: LISTINGS

What Should Clients Own Before Moving Multi-Location Listings From Yext to GoHighLevel?

Answer: Never run Yext and your new listings tool at the same time to 'compare' them for a month—two tools pushing daily API updates to the same Google Business Profile can trigger a profile suspension. Before Yext expires, make sure a client-owned email is Primary Owner on Google, Apple, Bing, and Facebook, export your full Yext publisher CSV, and revoke Yext's OAuth access the day before connecting GoHighLevel Listings.

Tags: #reputation #google-business-profile #local-seo #agency-growth #client-onboarding
STEP-BY-STEP INSTRUCTIONS + ANNOTATED GHL SCREENSHOTS

Steps in GoHighLevel

  1. STEP 1
    In Reputation > Overview and Google Business Profile Manager, verify client Primary Ownership: Confirm that a client email (@clientdomain.com) holds Primary Owner status on every Google Business Profile, Apple Business Connect, Bing Places, Facebook Page, and Yelp listing before touching Yext.
    REAL GHL SCREEN · REPUTATION > OVERVIEW & REVIEW REQUESTS ANNOTATED GHL SCREENSHOT
    Annotated GoHighLevel Reputation screenshot showing Overview/Requests/Widgets tabs, Google Business Profile link, and Send Review Request button
    1Open Reputation > Requests, Reviews & Widgets 2Connect Google Business & Reviews AI 3Click Send Review Request
  2. STEP 2
    In Settings > Custom Values (and your Yext export), save exact NAP, categories, and UTM links: Export the full Yext location spreadsheet—including primary and secondary categories, holiday hours, attributes, and photo files—so API-leased directories (like Foursquare, MapQuest, and EZLocal) re-populate cleanly after cutover.
    REAL GHL SCREEN · SETTINGS > CUSTOM VALUES ANNOTATED GHL SCREENSHOT
    Annotated GoHighLevel Custom Values screenshot showing Settings > Custom Values menu, + Add custom value button, and {{custom_values.*}} merge keys
    1Open Settings > Custom Values 2Click + Add Custom Value 3Copy {{custom_values.*}} Merge Key
  3. STEP 3
    In Automation > Workflows and Google Account Security, revoke Yext OAuth before activating Reputation > Listings: Remove Yext's third-party app access at myaccount.google.com/permissions and Facebook Business Integrations first, then connect Reputation > Listings in GoHighLevel so two systems never overwrite the same profile.
    REAL GHL SCREEN · AUTOMATION > WORKFLOW BUILDER CANVAS ANNOTATED GHL SCREENSHOT
    Annotated GoHighLevel Workflow Builder canvas screenshot showing If/Else condition branch, priority routing steps, and Builder/Settings/Execution logs tabs
    1Add If/Else Condition & Tag Guard 2Chain Priority & Wait Steps 3Switch to Settings or Execution Logs
MODE: AGENT PROMPT
PASTE INTO CLAUDE CODE, CURSOR, CHATGPT, OR GOHIGHLEVEL ASK AI AGENT PROMPT 
Prepare a multi-location client sub-account (<YOUR_LOCATION_ID>) for migrating local listings off Yext:
1. In Reputation > Overview and Settings > Integrations, verify Google Business Profile and Facebook Page owner connections.
2. In Settings > Custom Values, store standardized NAP (Name, Address, Phone), primary category, and website UTM parameters for the location.
3. Verify Yext OAuth access is revoked in Google and Facebook before enabling Reputation > Listings sync.
Cause
  • When moving 10 or more client locations off Yext at contract renewal, agencies worry about two things: which directories will revert or lock when Yext shuts off, and whether they should overlap both tools for 30 days.
  • Overlapping two listing aggregators causes conflicting API overwrites on hours, categories, and UTM links every night.
GoHighLevel Configuration
  • Separate your directories into Owner-Claimed profiles (Google Business Profile, Apple Business Connect, Bing Places, Facebook, Yelp) and API Publisher directories (MapQuest, Foursquare, EZLocal, Superpages).
  • Lock Primary Owner access on the big five under the client's domain email, export Yext's field sheet, and do a clean 1-day cutover by revoking Yext OAuth permissions right before activating GoHighLevel Listings.
MENU PATH REFERENCE

GoHighLevel Menu Paths

Step Menu Path in GHL Action
Step 1 Reputation > Overview Verify client Primary Ownership: Confirm that a client email (@clientdomain.com) holds Primary Owner status on every Google Business Profile, Apple Business Connect, Bing Places, Facebook Page, and Yelp listing before touching Yext.
Step 2 Settings > Custom Values Save exact NAP, categories, and UTM links: Export the full Yext location spreadsheet—including primary and secondary categories, holiday hours, attributes, and photo files—so API-leased directories (like Foursquare, MapQuest, and EZLocal) re-populate cleanly after cutover.
Step 3 Automation > Workflows Revoke Yext OAuth before activating Reputation > Listings: Remove Yext's third-party app access at myaccount.google.com/permissions and Facebook Business Integrations first, then connect Reputation > Listings in GoHighLevel so two systems never overwrite the same profile.
3-step checklist for migrating multi-location clients off Yext to GoHighLevel: verify client ownership, export directory data, and revoke Yext access before syncing.
VISUAL PLAYBOOK · PLAYBOOK T07 (REPUTATION & LOCAL LISTINGS) Back to Annotated GHL Screenshots ↑
DEFAULT SETUP VS. AUTOMATED WORKFLOW

Operational Comparison

Homeowner Google Review Conversion
Immediate Invoice Link: 4% Review Rate
2-Hour Post-Visit SMS: 28% Review Rate
Local Map Pack Visibility
Stale Reviews (Months Old)
Steady Weekly 5-Star Velocity

Related Questions

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