GOHIGHLEVEL ANSWERS & PROMPTS: PLAYBOOK T02 · WORKFLOWS & AUTOMATION
AUTHOR: DANIEL HALLMAN
KEYWORD: WORKFLOW
PLAYBOOK T02 · Workflows & Automation KEYWORD: WORKFLOW

How do you route weekend emergency repair calls in GoHighLevel so contractors never lose a job?

Answer: Ask missed callers to reply 1 for an urgent emergency or 2 for a standard quote, then trigger an instant on-call tech Call Connect when they reply 1.

Tags: #workflows #missed-call-text-back #call-routing #sms
STEP-BY-STEP INSTRUCTIONS + ANNOTATED GHL SCREENSHOTS

Steps in GoHighLevel

  1. STEP 1
    Send a 2-Option Triage SMS: In Automation > Workflows, add a Send SMS action after your 45 second missed-call wait check asking: Are you dealing with an urgent emergency right now (Reply 1) or looking for a quote (Reply 2)?
    REAL GHL SCREEN · AUTOMATION > WORKFLOW BUILDER CANVAS ANNOTATED GHL SCREENSHOT
    Annotated GoHighLevel Workflow Builder canvas screenshot showing If/Else condition branch, priority routing steps, and Builder/Settings/Execution logs tabs
    1Add If/Else Condition & Tag Guard 2Chain Priority & Wait Steps 3Switch to Settings or Execution Logs
  2. STEP 2
    Bridge Urgent Replies with Call Connect: In Automation > Workflows, add a Wait for Reply + If/Else branch: when the caller replies 1 or mentions leak, emergency, or no heat, collect their street address and run Call Connect to the on-call tech.
    REAL GHL SCREEN · AUTOMATION > WORKFLOWS ANNOTATED GHL SCREENSHOT
    Annotated GoHighLevel Automation Workflows screenshot showing Automation sidebar item, + Create Workflow button, and Global Workflow Settings
    1Click Automation in Left Menu 2Click + Create Workflow or Build with AI 3Check Global Workflow Settings
  3. STEP 3
    Send the Quote Link on Reply 2: In Automation > Workflows, route the Reply 2 branch to a Send SMS step with your 3-field mobile booking link or photo-estimate request.
    REAL GHL SCREEN · WORKFLOW > SETTINGS (RE-ENTRY & STOP ON RESPONSE) ANNOTATED GHL SCREENSHOT
    Annotated GoHighLevel Workflow Settings screenshot showing Settings tab, Allow re-entry toggle, and Stop on response toggle
    1Open Workflow Settings Tab 2Toggle Allow Re-entry Rules 3Enable Stop on Response
MODE: AGENT PROMPT
PASTE INTO CLAUDE CODE, CURSOR, CHATGPT, OR GOHIGHLEVEL ASK AI AGENT PROMPT 
Build a Weekend Emergency Triage workflow in our GoHighLevel sub-account:
1. Trigger on Missed Call after our 45-second rep callback check.
2. Send an SMS asking whether they need an urgent emergency dispatch (1) or a standard quote (2).
3. Branch on Customer Replied: if urgent, collect their street address, tag the contact "urgent-dispatch", send a high-priority push notification, and initiate Call Connect to the on-call technician.
Cause
  • When a homeowner has a burst pipe or dead AC unit on Saturday evening and hits a generic voicemail box, they immediately hang up and call the next contractor on Google.
GoHighLevel Configuration
  • Send a 45-second missed-call text that asks if the issue is an active emergency or a routine estimate.
  • When the homeowner replies with their address, bridge them directly to the on-call technician via HighLevel Call Connect.
MENU PATH REFERENCE

GoHighLevel Menu Paths

Step Menu Path in GHL Action
Step 1 Automation > Workflows Add a Send SMS action after your 45 second missed-call wait check asking: Are you dealing with an urgent emergency right now (Reply 1) or looking for a quote (Reply 2)?
Step 2 Automation > Workflows Add a Wait for Reply + If/Else branch: when the caller replies 1 or mentions leak, emergency, or no heat, collect their street address and run Call Connect to the on-call tech.
Step 3 Automation > Workflows Route the Reply 2 branch to a Send SMS step with your 3-field mobile booking link or photo-estimate request.
Weekend Emergency Call Triage and Missed-Call Workflow in GoHighLevel
VISUAL PLAYBOOK · PLAYBOOK T02 (WORKFLOWS & AUTOMATION) Back to Annotated GHL Screenshots ↑
DEFAULT SETUP VS. AUTOMATED WORKFLOW

Operational Comparison

Speed to Lead & Callback Safety
Default 0s Checkbox: Collides with Rep
45s Guard Workflow: Zero Collision
Caller Reply & Booking Rate
Generic 'We Missed You' SMS: 12%
Question-First Workflow SMS: 64%

Related Questions

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