Direction = Incoming, Status in Busy, No-Answer, or Voicemail) and enable Stop on Response under Settings.
45 second Wait step followed by a Goal Event (or companion workflow on Outgoing Call / Outbound SMS) that applies tag handled-by-rep and exits the workflow.
You are configuring our GoHighLevel sub-account for a home service business.
1. Check if the native 0-second Missed-Call Text-Back checkbox is enabled in location settings and recommend disabling it.
2. Draft a 5-step HighLevel workflow named "MCTB — 45s Rep Callback Guard":
- Trigger: Call Status (Direction = Incoming, Status in [Busy, No-Answer, Voicemail]).
- Settings: Enable "Stop on Response" and "Allow Re-Entry".
- Step 1: Wait 45 seconds.
- Step 2: Goal Event / If-Else check for tag "handled-by-rep" or Outgoing Call/SMS activity during the wait window.
- Step 3: Send SMS: "Hey {{contact.first_name}}, sorry we missed your call at {{location.name}}! Are you reaching out for an urgent repair or a quote, and what is the best street address?"
- Step 4: Send Internal Notification to the assigned user when the customer replies.
# 1. MCP Tool Call (ghl-crm-mcp)
{
"tool": "workflows_create_from_recipe",
"arguments": {
"location_id": "<YOUR_LOCATION_ID>",
"recipe": "mctb_45s_outbound_guard",
"wait_seconds": 45,
"stop_on_response": true
}
}
# 2. Or run via ghl-crm Rust CLI
ghl-crm workflows apply-recipe --location-id <YOUR_LOCATION_ID> --recipe mctb-45s-guard
Official GHL MCP vs. ghl-tools: HighLevel’s official hosted MCP (services.leadconnectorhq.com/mcp) covers public v2 CRM records (contacts, opportunities, appointments, conversations). ghl-tools MCP complements it with workflow graph inspection & recipes, funnel/form builders, DNS/BIMI checks, and ghl-crm doctor audits.
| Step | Menu Path in GHL | Action |
|---|---|---|
| Step 1 | Automation > Workflows | Create a workflow triggered on Call Status (Direction = Incoming, Status in Busy, No-Answer, or Voicemail) and enable Stop on Response under Settings. |
| Step 2 | Automation > Workflows > + Create Workflow | Add a 45 second Wait step followed by a Goal Event (or companion workflow on Outgoing Call / Outbound SMS) that applies tag handled-by-rep and exits the workflow. |
| Step 3 | Automation > Workflow > Settings > Stop on Response | After the wait step, add a Send SMS action asking whether the caller needs an urgent repair or an estimate and requesting their street address. |
Connect Claude Code, Cursor, or OpenAI Codex to our ghl-tools MCP Server & Rust CLI to build workflows, forms, and funnels from your editor, or start your GoHighLevel plan through our partner link to unlock $612+ in ready-to-import kits (including GHL Workflow Recipe Pack ($47 — or Free with Trial)) and weekly live clinics.