GOHIGHLEVEL ANSWERS & PROMPTS: PLAYBOOK T07 · WORKFLOWS & AUTOMATION
AUTHOR: DANIEL HALLMAN
KEYWORD: WORKFLOW
PLAYBOOK T07 Workflows & Automation AGENT PROMPT + GHL MCP

How do you stop GoHighLevel Missed-Call Text-Back from texting while a rep is calling back?

Short Answer: Disable the 0-second built-in missed-call checkbox and replace it with a 5-step workflow that waits 45 seconds and exits automatically if an outbound call or text happens first.

What Usually Happens

The built-in missed-call text-back checkbox fires at 0 seconds—even when a plumber or technician wipes their hands and calls right back 15 seconds later—sending a generic 'Sorry we missed your call' text that confuses the caller.

How We Fix It in HighLevel

Turn off the native checkbox and run a custom workflow with a 45-second wait step, 'Stop on Response' enabled, and a Goal Event or companion workflow that pulls the contact out the moment an outbound call or manual SMS is logged.

3-Step Implementation Checklist

  1. Trigger a new workflow on Call Status (Incoming) where status is Busy, No-Answer, or Voicemail, and turn on 'Stop on Response' in Workflow Settings.
  2. Add a 45-second Wait step followed by a Goal Event (or companion workflow on Outgoing Call / Outbound SMS) that adds a 'handled-by-rep' tag and exits.
  3. If no outbound touch occurred after 45 seconds, send a trade-specific SMS asking if they need an urgent repair or an estimate plus their street address.
MODE: AGENT PROMPT
PASTE THIS PROMPT INTO CLAUDE CODE, CURSOR, CHATGPT, OR YOUR GHL ASSISTANT SAFE READ-FIRST WORKFLOW
You are configuring our GoHighLevel sub-account for a home service business.
1. Check if the native 0-second Missed-Call Text-Back checkbox is enabled in location settings and recommend disabling it.
2. Draft a 5-step HighLevel workflow named "MCTB — 45s Rep Callback Guard":
   - Trigger: Call Status (Direction = Incoming, Status in [Busy, No-Answer, Voicemail]).
   - Settings: Enable "Stop on Response" and "Allow Re-Entry".
   - Step 1: Wait 45 seconds.
   - Step 2: Goal Event / If-Else check for tag "handled-by-rep" or Outgoing Call/SMS activity during the wait window.
   - Step 3: Send SMS: "Hey {{contact.first_name}}, sorry we missed your call at {{location.name}}! Are you reaching out for an urgent repair or a quote, and what is the best street address?"
   - Step 4: Send Internal Notification to the assigned user when the customer replies.
GoHighLevel 45-Second Missed-Call Text-Back Workflow with Outbound Call Check
ARCHITECTURE DIAGRAM · PLAYBOOK T07 (WORKFLOWS & AUTOMATION) View in Full GoHighLevel Hub →

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