GOHIGHLEVEL ANSWERS & PROMPTS: PLAYBOOK T07 · WORKFLOWS & AUTOMATION
AUTHOR: DANIEL HALLMAN
KEYWORD: SMS
PLAYBOOK T07 · Workflows & Automation KEYWORD: SMS

How do you trace duplicate SMS sends in GoHighLevel?

Answer: Follow the Workflow link on each outgoing text to see which workflow run produced it.

Tags: #workflows #sms #conversations #execution-logs
Two outgoing text messages lead to workflow execution details for comparison by contact, workflow, and run.
VISUAL PLAYBOOK · PLAYBOOK T07 (WORKFLOWS & AUTOMATION) Jump to Step-by-Step Instructions ↓
STEP-BY-STEP INSTRUCTIONS

Steps in GoHighLevel

  1. STEP 1
    Open the thread with both outgoing texts in Conversations.
  2. STEP 2
    Select Workflow in each text’s message details. Each link opens Execution Details for that contact and run.
  3. STEP 3
    Compare the contact, workflow, and run shown for both texts. Use Executed On to line up each Send SMS entry with its text.
MODE: AGENT PROMPT
PASTE INTO CLAUDE CODE, CURSOR, CHATGPT, OR GOHIGHLEVEL ASK AI AGENT PROMPT 
Compare the two HighLevel workflow runs I provide. For each one, list the contact, workflow, enrollment, and Send SMS action time. Point out which fields match and which differ. Mark any missing fields as unknown.
Possible Causes
  • Two matching texts can come from two actions in one run, separate runs of a workflow, or different workflows.
  • The text itself won’t tell you which happened.
Reading the Results
  • If both texts point to the same contact and run, look for two Send SMS entries in that run.
  • If the workflow and contact match but the runs differ, compare the enrollments in Enrollment History.
  • If the workflows differ, compare their triggers.
  • If the contacts differ, check which contact each run used.
  • A text without a Workflow link still needs a separate source check.
MENU PATH REFERENCE

GoHighLevel Menu Paths

Step Menu Path in GHL Action
Step 1 Conversations Open the thread with both outgoing texts in Conversations.
Step 2 Conversations > Message details > Workflow Select Workflow in each text’s message details.
Step 3 Execution Logs > Execution Details Compare the contact, workflow, and run shown for both texts.

HighLevel guide to Execution Logs and Enrollment History

Related Questions

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